Location

Denmark / Sweden / UK / US

Summary.

We are seeking a Technical Consultant to work in our Partner Enablement team, to support our partners and customers, helping to scope and implement document management projects for our Dynamics ISV and other ERP solutions.

In this position, you will work with various stakeholders such as our customers, internal resources and importantly - partners. You will need to help customers and partners implement our software efficiently while maintaining high standards of quality. You will also be training customers and partners in our software, helping them with advanced configurations and proactively working to improve the competency and engagement of our partners.

You will undertake technical tasks such as software installation, configuration, report building and interfacing with other systems. You will be responsible for maintaining tasks within resource budgets, managing deliverables to the schedule and keeping accurate records. You will also be engaging proactively with partners, building relationships within their project teams and (alongside their Formpipe Account Manager) supporting their growth as a Formpipe Partner.

The ideal candidate will have some direct experience in a technical support or technical consultant role within a Dynamics implementation company (D365FO or D365CE is ideal) or on a specific ISV product. But it is important to note that this role is not a purely Dynamics specialized position. It is a specific ISV consultant role where you will leverage any knowledge and experience with the inner workings of D365FO or D365CE to expand your learning and your career as a Formpipe Technical Consultant in the Partner Enablement Team.

This role will provide the opportunity to learn new skills as both a technical consultant and as part of an innovative and market-leading software vendor. You will have responsibility for helping our partners to achieve success with their customer projects and you will have the chance to increase your subject matter expertise in a variety of ways.

You will need to be confident and comfortable to adopt the responsibilities of a role that requires technical ability with our software, and as a proactive partner enablement team member. Full training in our software will be provided. As a member of the Partner Enablement Team, you will need to be passionate about customer service, demonstrate excellent communication, be willing to work across multiple workstreams and thrive in a supportive team environment.

As we expand globally, supporting partners and our products, this is a fantastic opportunity to apply your skills, learn new ones and be a part of a unique team.

Duties and Responsibilities.

• Provide training and assistance to Formpipe Partners through onboarding, workshops and ongoing engagement.
• Provide technical delivery and consultancy services with our partners on their customer projects
• Sometimes act as a lead consultant for the delivery of our software, with a partner or occasionally directly with customers.
• Act as the SME and technical resource for installation, configuration and interfacing
• If required, assist with the Technical Support team with live customers on delivered projects.
• Scope and discuss technical requirements with customers and other concerned parties
• Deliver training to customers and partners using a standardised curriculum
• Form development / building report templates for customers, acting as a champion of best practice
• Provide and understand system architecture designs
• Present technical architecture and solutions to a variety of stakeholders within the project
• Create/Edit documentation or training materials (such as short ‘how to’ recordings) to maintain high standards of Best Practice.
• Attend regular meetings with the customer and implementation partners to ensure project delivery is on track
• Display flexibility and problem-solving skills
• Nurture the partner (in particular, new partners) through key milestones such as SIT, UAT and go-live
• Occasional travel to customer/partner sites (Travel expectation is 10% or less)

Knowledge and Experience.

Essential:

• 2-years’ experience working with a Dynamics solution/provider (D365FO/CE). Please provide details on your experience in your application.
• Excellent Customer service skills through all channels (telephone, email, face-to-face). Comfortable and confident in customer service with internal customers, external customers and partners
• Technically competent, with the ability and willingness to learn a new software solution.
• Proactive mindset, able to identify opportunities and work independently to encourage and influence stakeholders.
• Practical experience in defining user requirements and scope. Able to create internal and customer-facing solution documentation.
• Experience working collaboratively with other team members to achieve deadlines.
• Demonstrate an ability to problem-solve and collaborate with colleagues, customers and partners in order to resolve complex issues
• Ability in sharing of knowledge with internal teams

Desirable:

• Experience working with other ERP solutions or Core Banking platforms
• Experience in delivering training
• Creation and review of Functional Design Documents, or equivalent
• Experience working on projects involving multiple vendors/partners
• Experience in testing and defect resolution
• Experience in creating standard documentation templates and user guides
• Knowledge of document composition tools – e.g. Lasernet, Bottomline Transform, etc.
• Formpipe is an English-speaking business, but a candidate with French language skills (reading/writing/speaking – at a business/technical level) would be considered favourably

What we do

With its headquarters in Stockholm, Sweden, Formpipe creates and develops the ultimate document composition, distribution and digital storage platform for the world's leading banks and businesses. The Lasernet Platform provides a complete end-to-end service delivering everything you need to produce and manage incoming and outgoing customer-facing documents and information. Delivered as a Software as a Service (SaaS) solution, it seamlessly integrates with major ERP and Banking services, ensuring minimal setup time and maximum speed and security.

What we believe

Here at Formpipe we know our people are our greatest asset. With over 300 team members across offices in Sweden, Denmark, the UK, and the United States, as well as working remotely across the rest of the world, we have a truly global presence. Our ‘Purple’ values are at the heart of everything we do and we believe that they are what makes us different from other businesses. Working at Formpipe is something special, something unique, and once you’re onboard we think you’ll agree. We always support each other, we respect each other, and we smile and have fun. With shared values and goals, we grow as individuals, we grow as teams and we grow as a company.

We look forward to meeting you soon

With a comprehensive onboarding program, a personal learning and development plan and regular business updates, our aim is to make your journey with us at Formpipe as valuable, fulfilling and enjoyable as possible.